Refund policy

My Wiggle Panda follows a friendly policy to ensure your shopping experience is as fuss-free and enjoyable as possible. We're with you before, during, and after your purchase. Please read the terms and conditions below before placing an order.

Order Cancellation

  • Orders can only be cancelled if the product has not yet been dispatched.

  • To cancel an order, please email us at mylittlepanda07@gmail.com.

  • For all cancelled orders, store credit will be issued, which can be used for future purchases.

Transit Damage

Though rare, if your product arrives damaged, please follow the instructions below:

  • Opening video is mandatory. Please record a 360° video while opening the parcel, clearly showing the item.

  • If the product is found damaged in the video, we will replace it immediately.

  • Without an opening video, we will be unable to assist with any issues.

  • Kindly email the opening video to mylittlepanda07@gmail.com.

Exchange Policy

  • Exchanges are allowed only for the same product, subject to stock availability.

  • If the desired product is not available, a credit note will be issued.

  • One exchange per order is permitted.

  • Customized products (made as per customer instructions, such as name personalization) are not eligible for exchange. Please double-check your order before confirming.

  • Exchanges are not accepted for reasons like dislike of product or color. All product details are clearly mentioned in the description—please review carefully before ordering.

  • Items bought on sale, discounted, via coupon, or with gift vouchers are non-exchangeable.

  • Only unused, undamaged items with all labels/tags intact and in original packaging are eligible for exchange.

Size Issues

  • For size-related issues, email us at mylittlepanda07@gmail.com within 48 hours of delivery.

  • Please refer to product sizing information before ordering.

  • You must share a video of the product being repacked, clearly showing the item.

  • To and fro shipping costs may apply and depend on parcel size.

  • If reverse pickup is not available in your area, you may need to self-ship the product to us.

  • If the item is not handed over within 5–7 business days of the return/exchange request, the request will be cancelled.

Returns and Refunds

  • At My Wiggle Panda, we do not offer monetary refunds for any purchases.

    • In the event of an approved return or issue, customers will be provided with a store credit that can be used for future purchases.

    • Store credit will be issued only after we receive and inspect the returned item, ensuring it meets our return criteria (unused, undamaged, tags intact, and in original packaging).

    • If an exchange is requested and the desired product is unavailable, a credit note will be issued instead.

    • Shipping charges (if any) are non-refundable and may be applicable again in the case of an exchange.

    • Please contact us at mylittlepanda07@gmail.com within 48 hours of receiving your order to initiate a return or exchange request.

How to Request an Exchange

  • Email: mylittlepanda07@gmail.com

  • Subject line: Exchange – Order #[Your Order ID]

  • Our team will respond within 24 working hours.